So-Q App Privacy Policy
SocialQ Inc. (“SocialQ,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you use the So-Q mobile application (“App”) and participate in the So-Q Points Program (“Program”) for earning and cashing out points. By using the App or Program, you consent to the practices described in this Policy. If you do not agree, please do not use the App or participate in the Program.
1. Information We Collect
We collect the following types of information when you use the App or participate in the Program:
1.1. Personal Information: Information that can identify you, including:
- Name, email address, and phone number.
- Payment information when cashing out points.
- Government-issued identification (if required for verification during redemption).
- Demographic information (e.g., age, gender, location) if provided voluntarily through surveys or profile settings.
- We will request your explicit consent before collecting sensitive personal information, where required by law.
1.2. Usage Data: Information about your interactions with the App, including:
- Points earned, redeemed, or cashed out.
- Activities completed
- Device information.
- App usage patterns
1.3. Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to collect data about your App usage, such as preferences or navigation patterns.
1.4. Third-Party Data: Information collected from third-party partners when you engage with their content through the App.
2. How We Use Your Information
We use your information to:
2.1. Operate and improve the App and Program, including:
- Managing your account and Points balance.
- Processing Point redemptions and cash payouts.
- Personalizing your App experience (e.g., tailored rewards or surveys).
2.2. Communicate with you, such as:
- Sending transactional emails (e.g., redemption confirmations, Points expiration notices).
- Providing customer support.
- Sharing promotional offers or Program updates (with your consent, where required).
2.3. Ensure security and compliance, including:
- Verifying your identity for cash redemptions.
- Detecting and preventing fraud or unauthorized activity.
2.4. Analyze usage trends to enhance App functionality and user experience.
2.5. Comply with legal obligations (e.g., tax reporting for cash redemptions).
2.6. Legal Basis for Processing (where applicable):
We process your information based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., to operate and improve our services).
3. How We Share Your Information
We may share your information as follows:
3.1. Service Providers: With third-party vendors who assist with App operations, such as:
- Payment processors (e.g., PayPal) for cashing out Points.
- Cloud hosting or data analytics providers.
- Customer support or fraud detection services.
These providers are contractually obligated to protect your information.
3.2. Program Partners: With third-party partners (e.g., survey providers, advertisers) to facilitate Point-earning activities, only with your consent or as necessary for the activity.
3.3. Legal Requirements: When required by law, such as in response to a subpoena, court order, or to comply with tax regulations.
3.4. Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.5. Aggregated Data: We may share anonymized, aggregated data (e.g., usage statistics) with third parties for research or marketing purposes.
4. Your Choices and Rights
4.1. Account Information: You can update or delete your account information through the App’s settings, subject to verification.
4.2. Marketing Communications: You may opt out of promotional emails by following the unsubscribe instructions in those emails or contacting us.
4.3. Cookies: You can manage cookie preferences through your device or browser settings, though this may affect App functionality.
4.4. Data Rights: Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have rights to:
- Access, correct, or delete your personal information.
- Restrict or object to certain data processing.
- Request data portability.
- Object to profiling or automated decision-making where it has legal or similarly significant effects.
To exercise these rights, contact us at support@socialq.vip. We will respond within 30 days as required by law.
4.5. Do Not Track: The App does not currently respond to “Do Not Track” browser signals.
4.6. U.S. State Privacy Laws: Residents of certain U.S. states, including California, Virginia, Colorado, and others, may have additional rights regarding their personal information. To exercise these rights, contact us at support@socialq.vip.
5. Data Security
5.1. We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your information from unauthorized access, loss, or misuse.
5.2. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
5.3. SocialQ is not liable for unauthorized access to your information due to user error or third-party breaches beyond our control.
5.4. In the event of a data breach involving your personal information, we will notify you in accordance with applicable laws.
6. Data Retention
6.1. We retain your personal information for as long as your account is active or as needed to provide Program services.
6.2. Payment-related data (e.g., redemption records) may be retained longer to comply with tax or legal obligations.
6.3. Upon account deletion, we will delete or anonymize your information, except where retention is required by law.
6.4. Cookie and tracking data may be retained for up to 12 months unless otherwise required.
7. International Data Transfers
7.1. Your information may be processed or stored in the United States] or other countries where SocialQ or its service providers operate.
7.2. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers to comply with data protection laws.
8. Children’s Privacy
8.1. The App and Program are not intended for users under age 18. We do not knowingly collect personal information from children.
8.2. If we learn that a child’s information has been collected, we will delete it promptly. Contact us if you believe this has occurred.
9. Third-Party Links and Services
9.1. The App may contain links to third-party websites or services (e.g., survey providers, payment processors).
9.2. SocialQ is not responsible for the privacy practices of these third parties. Review their policies before engaging with their services.
10. Changes to This Policy
10.1. We may update this Policy to reflect changes in our practices or legal requirements.
10.2. Updates will be posted in the App and, where required, communicated via email. Continued use of the App or Program after changes constitutes acceptance of the revised Policy.
11. Contact Information
For questions, concerns, or to exercise your data rights, contact SocialQ Inc. at: Email: support@socialq.vip
For California residents: To submit a CCPA request, use the above contact details.
Effective date
The Privacy Policy was last updated on: January 1, 2025.